Best Amazon Reimbursement Software for 2026: Fees and Claim Windows Compared

Dedicated Amazon reimbursement services publish fees of 10% to 25% of what they recover, and you can file the same claims yourself for free. TrueOps charges 10%, plus a platform minimum from $9.99 in low-recovery months; Refunzo charges 15%, capped at $5,000 per account; GETIDA starts at 20%; Seller Investigators and Refunds Manager charge 25% (checked 10 October 2026). Amazon’s claim deadlines below decide what is still recoverable.

How we picked. We compared eleven options on how they work (a do-it-yourself report, a done-for-you service, or a feature inside a seller suite), the fee they publish and what else you have to pay for. Fees and terms come from each provider’s own website, checked 10 October 2026, and Amazon’s rules from its US Seller Central help pages. Which one recovers the most depends on your account’s history; the recovery rates on vendors’ sites are their own claims. How we test explains our method.

Amazon’s claim windows: check these before you choose

Every service works inside Amazon’s deadlines, and a claim filed late is not paid. Amazon’s FBA inventory reimbursement policy and its claim pages set these windows for the US store (checked 10 October 2026):

Three more rules from the same policy shape what any service can recover:

• Valuation. For items lost or damaged before a customer order (inbound, warehouse and removal claims), Amazon reimburses your sourcing cost: what you paid to buy or make the item, excluding shipping, handling and customs. If you don’t enter a sourcing cost, Amazon uses its own estimate. Customer return claims are valued at the refund or replacement amount minus fees, and no single unit is reimbursed above $5,000.
• Automatic reimbursements. Amazon reimburses some losses without a claim; the policy covers items “we haven’t already reimbursed”, so check your Reimbursements report before filing.
• Bulk filing has a cost. Amazon’s policy names “submitting insufficiently researched or premature requests, or submitting a large number of requests in a short time” as activities it prohibits, and says sellers who repeatedly do so may get delayed support, monitoring or account action. Ask any service how it researches claims before you give it access.

These are the US rules; other Amazon stores publish their own, so check your marketplace’s policy.

The eleven Amazon reimbursement options compared

Each percentage is a share of what Amazon pays out, not of what a service claims.

Do it yourself: free and low-cost options

Amazon’s Inventory Defect and Reimbursement portal is the free starting point. Amazon lists lost or damaged units there, with tabs for items eligible for a claim, claims in progress and resolved cases, and you use the details shown to file each claim.

Refunzo offers what it calls free lifetime reconciliation across 21 checkpoints. Connect Seller Central and it shows what Amazon owes you; you can file every case yourself at no cost, or let Refunzo file for 15% of what lands, capped at $5,000 per account (Refunzo, checked 10 October 2026). No card is needed for the free check.

Sellerboard includes a Lost & Damaged report in its Money Back section on every plan, from $19 a month. Its help article says the report covers cases from the last 60 days and gives an estimated amount; you download it and send it to Seller Support. Sellerboard’s 1-month free trial needs no card. Our guide to Amazon analytics tools compares it with other profit dashboards that track reimbursements.

Sellerise lists Reimbursement Tools on its Growing plan, $39.99 a month for up to 5,000 orders across two seller accounts, with a 7-day free trial and no card (Sellerise’s pricing, checked 10 October 2026).

Helium 10’s Refund Genie, a report of items you can claim yourself, is listed on Diamond and Enterprise in Helium 10’s plan guide (updated 13 May 2026). Our Refund Genie guide explains how it works next to the paid service.

DIY suits you if you have a modest catalog and an hour or two a month. The cost is time, and the risk is missing a 60-day window.

Done-for-you reimbursement services

These connect to your Seller Central account, audit it and file claims for a share of what Amazon pays. All quoted rates were on each provider’s own site on 10 October 2026.

TrueOps: the lowest published commission

TrueOps advertises “Industry-leading 10% commissions” and audits both seller (3P) and vendor (1P) accounts (TrueOps). Its free audit needs no credit card. Its claim list covers inbound shortages and canceled shipments, warehouse losses, disposals and removal orders, and outbound losses, damages and unreturned refunds.

The 10% isn’t the whole price. TrueOps’ pricing page adds “a small platform minimum, starting at $9.99” that “applies in low-recovery months”, and you give it a credit card before it starts filing claims (checked 10 October 2026). The other dedicated services on this page say you pay only when money is recovered.

• Best for: sellers who expect steady recoveries and want the lowest published rate. In a month with little to recover, the minimum applies.

Refunzo: capped fees

Refunzo’s done-for-you rate is 15%, but its cap of $5,000 per account is what sets it apart for larger sellers: on Refunzo’s own comparison, $50,000 recovered costs $5,000, an effective 10%. Filing yourself from its report is free.

• Best for: sellers with large recoveries, and anyone who wants to start with a free audit and decide later.

GETIDA: from 20%

GETIDA says it is free to join, with no commitment or monthly fee and “performance-based pricing starting at 20%” (GETIDA). It says it audits the past 18 months of FBA transactions and then continues in real time, and that it retrieves proof of delivery from carriers and helps private-label brands with proof of ownership.

• Best for: sellers who want a hands-off service with document help and accept a higher rate than TrueOps or Refunzo.

Seller Investigators and Refunds Manager: 25%

Seller Investigators, from Carbon6, charges a 25% commission, paid only when money is recovered, after a free audit that it says takes 48 hours (Seller Investigators). SPS Commerce announced on 2 January 2025 that it had agreed to acquire Carbon6, naming Seller Investigators as one of its products.

Refunds Manager charges Seller Central (3P) accounts a fixed 25% with no monthly fees or contracts (Refunds Manager). It also recovers for Amazon 1P vendors and Walmart sellers.

• Best for: sellers who want a managed service and value the provider’s process over the lowest rate.

Reimbursement inside software you may already pay for

Helium 10 Managed Refund Service

Helium 10’s Managed Refund Service is included with Platinum and Diamond: its team audits your account, files claims and follows them up, and you pay a share of what is recovered. Helium 10 contradicts itself on that share. Its pricing page lists “Included | 15% fee” on Platinum and “Included | 10% fee” on Diamond, while the FAQ on the service’s own page says Platinum users are invoiced 18% and Diamond users 15% (both checked 10 October 2026). Confirm the rate in your account before you switch it on.

The same page says the service doesn’t currently support FBM or Walmart Fulfillment Services sales. Helium 10 Platinum costs $99 a month billed yearly, or $129 billed monthly; Diamond costs $279 a month billed yearly, or $359 billed monthly. That makes it worth using if you already pay for Helium 10, not a reason to subscribe. See Helium 10 pricing for what else each plan includes.

Jungle Scout FBA Reimbursements

Jungle Scout’s FBA Reimbursements page says recovery is handled by SPS Commerce, which “takes 25%, only after you’re paid”; Jungle Scout’s help-center article on the tool still names Carbon6, which SPS Commerce agreed to buy. Jungle Scout’s pricing table includes FBA Reimbursements on Growth Accelerator ($49 a month billed annually, $79 monthly) and Brand Owner, not Starter (checked 10 October 2026).

Seller 365 by Threecolts

Threecolts’ Seller 365 bundle for resellers includes reimbursement recovery at a 15% commission, or 5% on its top Pro plan, alongside Tactical Arbitrage, InventoryLab and a repricer. Reseller plans cost $69, $129 or $199 a month, with a 14-day free trial: 7 days at sign-up and 7 more once you connect an Amazon or Walmart seller account (Threecolts, checked 10 October 2026). Threecolts’ separate Margin Pro service targets sellers with $1M or more in annual Amazon or Walmart sales, with a free audit and fees only on what it recovers; it doesn’t publish a rate. Our arbitrage software guide covers the rest of the bundle.

What a 10% or 25% fee costs you

Our arithmetic on the published rates, for $10,000 recovered:

A lower rate only helps if the service finds the money. Because we can’t compare recovery, the fair test is to run two free audits on your own account and compare what each finds, net of its fee.

How to choose Amazon reimbursement and refund software

1. Check the windows first. If most of your losses are warehouse claims, the 60-day window matters more than the fee.
2. Start free. Use Amazon’s portal and a free reconciliation to see how much is at stake before signing anything.
3. Compare net recovery, not headline rates. A 25% service that finds twice as much beats a 10% one; only a side-by-side audit tells you.
4. Ask how they file. Given Amazon’s warning about premature and bulk requests, ask how each service researches a claim before filing it.
5. Check what access you grant. Every done-for-you service needs a connection to your Seller Central account; read what each one asks for.

Still mapping out the rest of your stack? See our roundup of the best Amazon seller tools.