Helium 10 Refund Genie and Managed Refund Service for FBA Reimbursements

Helium 10 Refund Genie is a monthly report, not a claims service. It checks your connected Amazon account for lost or damaged FBA inventory that may qualify for reimbursement and lists the items with estimated amounts, so you can file the claims in Seller Central yourself. Helium 10’s plan guide lists it on Diamond and Enterprise, not Platinum (checked 10 October 2026).

If you would rather not file claims at all, Helium 10 also sells a done-for-you Managed Refund Service (MRS), covered further down. Both sit among Helium 10’s operations tools in our Helium 10 features guide.

Corrections (10 October 2026): this guide previously said Refund Genie is on Platinum and above, that its reports download as a three-file folder, and that it covers inbound shipment discrepancies. Helium 10’s plan guide lists it on Diamond and Enterprise only, its dashboard guide says the report is view-only and can’t be downloaded, and its Refund Genie page says inbound discrepancies are not included.

How Refund Genie works now

Helium 10’s Refund Genie dashboard guide (updated 17 November 2025) describes the current tool:

• Where it is: Tools, then Business Operations, then Managed Refund Services, then Refund Genie.
• What it needs: a connected Amazon seller account. Data can take up to 24 hours to appear, and nothing shows until you have had product returns.
• What it reports: a table with the report date, report type (Lost or Damaged), the seller account, the number of refundable items and the potential refund, which Helium 10 calls an estimate. A Details view lists the items and their FNSKUs.
• How often: once a month, on the same day of the month you first activated it.
• What it doesn’t do: the report is view-only, and it doesn’t file claims. Helium 10’s Refund Genie page adds that it leaves out inbound FBA shipment discrepancies.
• MRS overlap: if you switch on the Managed Refund Service, Refund Genie pauses its monthly reports until MRS is turned off.

Helium 10 markets the tool on cost: its Refund Genie page says most reimbursement services take a commission of 20% or more, while with Refund Genie “you keep every dollar”. That holds because you do the filing yourself.

The screenshot above is a useful reality check. Refund Genie can only surface what Amazon’s own records show, and in the account pictured every monthly report from March to September 2023 found nothing to claim.

How to file a claim from a Refund Genie report

1. Open the report’s Details and copy the FNSKUs of the items listed.
2. In Seller Central, go to Help, then Get Support, then Selling on Amazon, then Fulfillment by Amazon (FBA).
3. Choose Reimbursement for Lost or Damaged Inventory and paste the FNSKUs into the claim.

Helium 10 has a longer walkthrough in its guide to requesting refunds without a transaction ID.

Amazon’s reimbursement changes since 2024

Two Amazon changes affect what a self-filing tool like Refund Genie is worth: one shrinks what is left to claim, and the other changes how each item is valued.

• Automatic reimbursement. Amazon’s announcement on its Seller Forums says it now reimburses items lost in its fulfilment centres automatically, without a claim. Helium 10’s July 2024 post dated that change to 1 November 2024, and said the window for manual claims on fulfilment-centre losses shrank to 60 days from 23 October 2024.
• Manufacturing cost. For inventory lost or damaged before a customer order, the same Amazon announcement says reimbursements have been based on your manufacturing cost since 10 March 2025, excluding shipping, handling, customs duties and other costs. Items lost or damaged after a customer order are still reimbursed at the sale price minus fees.

The practical effect: act on each monthly report quickly. An item that appears in an older report may already be past Amazon’s claim window.

Refund Genie vs Managed Refund Service

Marketplace counts are from Helium 10’s market-support table (last edited 10 December 2025).

What the Managed Refund Service costs

Helium 10’s pricing page lists the Managed Refund Service as “Included” with a 15% fee on Platinum and a 10% fee on Diamond (checked 10 October 2026). Its own service page FAQ still quotes 18% for Platinum and 15% for Diamond, so Helium 10’s two official pages disagree. Confirm the rate before you activate it.

Correction (10 October 2026): this page previously gave only the 18% and 15% rates; Helium 10’s pricing page now lists 15% and 10%.

Helium 10’s MRS overview (updated 6 August 2026) and MRS FAQ add the details that decide whether it suits you:

• Billing: the fee applies to successfully reimbursed claims, counting both cash and the value of inventory Amazon returns, and is invoiced monthly. Each account also has a fixed “threshold” amount subtracted from the monthly reimbursement total before the fee is worked out.
• How far back it goes: Helium 10 says MRS follows Amazon’s lookback windows: 9 months for inbound claims in the US (6 months in Europe) and 60 days for warehouse, return and replacement claims. The older product-page copy still talks about auditing 18 months of transactions.
• Setup: you invite “Pacvue MRS” as an authorized partner in Seller Central and grant it a list of permissions. Inbound claims also need Brand Registry and a packing-list template. Helium 10 says first claims can take up to seven days to appear.
• Pace: to stay within Amazon’s limits, MRS submits about 50 claims a week, and you get a weekly email report.
• Limits: Helium 10’s service page says MRS doesn’t cover FBM or Walmart Fulfillment Services sales.

Is Refund Genie worth it?

If you are already on Diamond, yes: switch it on. It costs nothing extra, and a monthly list of lost or damaged items is easy to act on. Just expect shorter lists than before 2024, now that Amazon reimburses many fulfilment-centre losses on its own.

It is not a reason to buy Diamond, which costs $279 a month billed yearly, or $359 billed monthly (checked 10 October 2026); our Helium 10 pricing guide covers what else it includes. If reimbursements are your main concern, compare the Managed Refund Service’s fee with dedicated services in our guide to the best Amazon reimbursement software, and see Platinum vs Diamond before choosing a plan. Our Helium 10 review covers the rest of the suite.